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Smadar Weinstein specializes in empowering companies to achieve exceptional customer success through a deep understanding of the psychology of customer service. Her 25 years of proven experience and guidance will help you elevate your customer experience to new heights.
About Smadar Weinstein
I am a researcher, lecturer, and organizational consultant with over 25 years of experience in organizational behavior, customer service, and workplace motivation. I help organizations improve service processes, strengthen employee engagement, and translate research into practical tools that can be applied immediately.
Through my academic work and consulting practice, I bring together insights from psychology, management, and real-world experience, always looking through both the employee’s and the customer’s eyes. My mission is simple: to create workplaces where people and organizations thrive together.
Lectures
Up to 90 minutes of engaging lectures for internal events or conferences, suitable for all levels, from service reps to senior management. Topics center on service excellence and its impact on areas like sales, HR, management skills, and customer relations.
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Workshops
Explores the emotional and behavioral factors that shape customer experiences, emphasizing empathy, emotional intelligence, and effective communication. Builds awareness of how emotions influence service interactions and fosters lasting, trust-based relationships.
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Consulting
Provides organizations with expert guidance in developing a service-oriented culture. Focuses on diagnosing challenges, designing tailored solutions, and building strategies that enhance customer experience, employee engagement, and organizational effectiveness.
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